Shipping policy
Thank you for shopping with Sweetmakers Supply! We are committed to packing and shipping your orders quickly and carefully across Canada.
Processing Time
- Orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or promotions, processing times may be slightly longer.
Shipping Rates & Delivery
- Shipping rates are calculated at checkout based on your location and order size.
- We ship across Canada using trusted courier services.
- Estimated delivery times:
- Alberta: 1–3 business days
- Western Canada: 2–5 business days
- Eastern Canada: 4–8 business days
Local Pickup
- Local pickup is available for customers around the Edmonton area.
- Customers will receive pickup instructions once the order is ready.
- Please wait for confirmation before arriving for pickup.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can monitor your package’s progress.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the package and items. We will work quickly to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect addresses.
Contact Us
For return requests or shipping concerns, please contact us through our website or email support team.
Thank you for supporting our family-owned Canadian business!