Refund policy

At Sweetmakers Supply, customer satisfaction is important to us.

Returns

Returns are accepted within 14 days of receiving your order.
Items must be unused, unopened, and in original packaging.
Food products, edible items, and clearance items are final sale and cannot be returned.
All approved returns are subject to a restocking fee.

Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, minus any applicable restocking fees.

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

We only replace items if they are defective, damaged, or incorrectly shipped.

For return requests or shipping concerns, please contact us through our website or email support team.

Thank you for supporting our family-owned Canadian business!